Return policy

Return policy

Scenario #1

I do not like the product received

We are very sorry to hear that.
To return your order and receive a refund (less shipping costs), you can download this document, fill it in and introduce it in your return package.
You have 14 days to do the return.
Once we receive the package, we will proceed to the refund (less shipping costs).

Scenario #2

I chose the wrong size

We are very sorry to hear that.
To return your order and receive a refund (less shipping costs), you can download this document, fill it in and introduce it in your return package.
You have 14 days to do the return.
Once we receive the package, we will proceed to the refund (less shipping costs).

Scenario #3

The product received is faulty

We are very sorry to hear that.
Please send us pictures of the product by email: contact@gastoninbarcelona, with Return in the subject.

We will get back to you by email as fast as possible to propose you either a full refund or an exchange.

Scenario #4

The product received is not the one I ordered

We are very sorry to hear that.
Please send us pictures of the product by email: contact@gastoninbarcelona, with Return in the subject.

We will get back to you by email as fast as possible to propose you either a full refund or an exchange.